Back to all

Service Center Standard and Procedures

July 11, 2020

All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Troy automotive service centers including Auto Lab Troy have procedural standards for each service they perform. Auto Lab Troy technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Michigan service centers can assure a quality outcome. The job is done right every time and Troy customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The Michigan automotive industry as a whole is very committed to standards of excellence and encourages individual Michigan service center operators to apply them to every vehicle they service.

An example is how Auto Lab Troy grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Troy car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Troy service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The Michigan automotive service industry and Auto Lab Troy want the best for you and for you to keep coming back.

Auto Lab Troy
2790 West Maple Rd.
Troy, Michigan 48084
(248) 643-7690

 

Need Service?

Request a Quote

More articles from Auto Lab Troy

A Bumpy Ride (Strut Assembly Replacement)

February 25, 2024

If youve noticed your vehicles ride has lately been bumpy or youre hearing strange noises when you drive over bumps, you may need new struts. The strut assembly is part of your vehicles suspension system thats used to absorb the irregularities on the surfaces you drive on. You have probably hea... More

Losing Your Cool (Why is My Air Conditioning System Not Working?)

February 18, 2024

When you turn on the air conditioning in your vehicle, you expect cool air to come out of the vents. You depend on it, especially in hot weather, but it can also be important in humid weather when you need it to help defrost your windows and windshield. The air conditioning system has a lot of p... More

Catalytic Converter Replacement

February 11, 2024

Many of us have become aware of how important it is to keep our planets air clean, and your vehicle has a key component that helps do just that: the catalytic converter. Its in the exhaust system, and its job is to superheat unburned, harmful byproducts in the exhaust, so they dont get spewed ou... More